Application Support & Maintenance

We provide maintenance and support on existing application on production environment.We follow well defined process and have classified support team based on criticality and type of issues like L1, L2 and L3 support level. Adequate knowledge and training provided to the support team to take up the challenges. We do support across domain and technologies.For best techinical support and maintenance, we keep project documentation like user manual, run book up to date and aligned with latest changes in the application.

We have onshore and offshore team in India and cities like Tier1 and Tier2 cities to have balanced and cost optimized. Our client will be benefitted with our cost optimization approach. We provide 24/7 support based on project requirement.

Software Development

We work on Application Software and have global development center at Bengaluru, India and growing in tier 2 cities.

Software development is an iterative process that involves designing, coding, testing, and maintaining software to meet specific goals and requirements. There are various software development methodologies and processes, and the choice of which we use depends on factors such as the project's size, complexity, and the team's preferences.

• Requirements Gathering and Analysis: Identify and document the project's objectives, goals, and requirements. Conduct meeting with stakeholders to gather information about their needs. Create use cases, user stories, or functional specifications to describe the software's functionality.
• Application Design: Architect the software, defining its overall structure and components. Create detailed technical specifications, HLD, LLD including database schemas, system architecture, and data flow diagrams. Consider scalability, security, and performance requirements.
• Implementation (Coding): Write the actual code for the software based on the design specifications. Follow coding standards and best practices. Use version control systems to manage code changes and collaborate with team members.
• Testing: Develop test cases and test plans to validate that the software meets the requirements. Perform various types of testing, including unit testing, integration testing, system testing, and user acceptance testing. Identify and fix bugs and issues.
• Deployment: Prepare the software for deployment in the target environment, whether it's on-premises servers or cloud-based infrastructure. Create installation packages or scripts for easy deployment. Plan for data migration if necessary.
• Maintenance and Support: Monitor the software in the production environment to ensure it operates smoothly. Address user feedback and bug reports with regular updates and patches. Enhance the software by adding new features or making improvements based on changing requirements.
• Documentation: Maintain documentation throughout the development process, including user manuals, API documentation, and technical documentation for future reference.
• Project Management and Collaboration: Use project management methodologies (e.g., Agile, Waterfall, Scrum) to plan and track progress. Collaborate with cross-functional teams, including developers, testers, designers, and product managers.
• Quality Assurance (QA) and Quality Control (QC): Implement processes for ensuring the quality of the software, both during development and after deployment. Conduct code reviews, peer reviews, and automated testing to catch issues early.
• Continuous Improvement: Reflect on the development process and identify areas for improvement. Use feedback and metrics to make data-driven decisions for future projects.